Terms & Conditions

Returns Policy:
You have 10 days to return a defective product.
In the case of a defective product, we will cover shipping. A new product will be ordered on a Warrantee basis from the supplier.
In order to process a return, products need to be still in their original packaging and unused.
Returning a non-defective product, or a product out of the 10 day period will attract a restocking fee of 20% plus shipping costs.

Shipping Policy:
We do our best to carry as much stock as we can, however in some cases we need to order from a suppliers. Once we have loaded a collection with our courier providers, we unfortunately don’t have direct control of the logistics of your parcel. We do have insurance on items sent via couriers (subject to limits) in the case that a parcel should go missing. Please email us should you wish to purchase additional insurance for parcels exceeding R100,000.00 in value.

Please note – Our suppliers close over the holidays and we will also be taking some time off. The store will be closing on the 15th and any orders placed during this time only be shipped in the new year. We will reopen on the 9th of January 2023.

Shipping internationally:

This is possible, it is however up to the client to insure the items ordered can indeed be imported into your respective country and get any permits you might need. Some countries have a ban or restriction on certain items: – for example a suppressors cannot be imported into the USA. Please do your own research as we cannot take responsibility for items being seized by customs in your country.

Available On Order:
When you see the above message when adding a item to your cart, this means we need to order it in and it’s not currently in stock. Sometimes this can cause a delay on your order.

Cancellation / Restocking Policy:
Cancelling an order incurs a restocking fee of 15%.

Privacy Policy:
At IMPACT PROSHOP we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

We may collect information about you in a variety of ways. The information we may collect on the Site includes.

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of our services. Example, we cannot send you a package if we don’t have your address.

Data From Contests, Giveaways, and Surveys
​Personal and oher information you may provide when entering contests or giveaways and/or responding to surveys.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site to:

  • Email you regarding your account or order.
  • Fulfil and manage purchases, orders, payments, and other transactions related to the Site.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Site.
  • Compile anonymous statistical data and analysis for use internally.
  • Create and manage your account.
  • Administer sweepstakes, promotions, and contests.

​​Mobile Device Data
​Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

​The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

If you have questions or comments about this Privacy Policy, please contact us at:

Impact Proshop